Just one year ago, the SunVizion Center of Excellence (CoE) launched quietly with just three training videos and one bold idea:
Make OSS/BSS learning practical, scalable, and accessible — for real telecom professionals in real projects.
Twelve months later, that idea has transformed into a mature, high-impact platform that’s become a daily companion for dozens of engineers, administrators, consultants, and project teams working with SunVizion.
From 3 Videos to 150+ Role-Based Trainings
What started as a seed has grown into a full learning ecosystem. Today, the CoE offers more than 150 training modules, covering every key role involved in deploying, operating, and supporting SunVizion solutions — across telecom operators and certified partners alike.
- For sales teams: value-based selling, product positioning, and demo readiness
- For implementation teams: deployment methodologies, use case configuration, and integration practices
- For system users: hands-on guidance tailored to everyday tasks and business processes
- For administrators: system setup, parameterization, performance optimization
- For support teams: diagnostics, troubleshooting, and change management procedures
And the best part? It’s not just theory. Every partner and client trained so far — including 6 implementation partners and 230 telco proffessionals — has worked hands-on in sandbox environments, combining knowledge with real-world experience from day one.
It’s training that mirrors reality — not a slide deck.
Intelligent Assistant: From Support Tool to Everyday Mentor
One of the most dynamic evolutions over the past year has been our built-in Intelligent Assistant — a smart help feature that has quickly become a go-to companion for SunVizion users.
What started as a knowledge retrieval tool is now actively used by our community to:
- Get context-sensitive instructions on how to configure or verify elements
- Troubleshoot setup issues in real time
- Search documentation without leaving the interface
- Learn system behavior through natural language queries
The result? Fewer tickets. Faster answers. More confident users. It’s another step toward making OSS as intuitive as it is powerful.
What We’ve Learned — And What’s Next
Over the past year, the Center of Excellence has made one thing clear: telecom professionals — whether from Tier 1 operators or specialist integrators — aren’t looking for abstract theory.
They need practical knowledge they can apply immediately — knowledge that reflects the reality of working with complex OSS/BSS systems.
What they value most is:
- Training that solves real tasks, not just explains concepts
- Resources that reflect what actually happens during deployment and operations
- Clear, actionable guidance that builds confidence from day one
And that’s exactly the kind of learning experience we’ll continue to deliver.
Our plan is to maintain the current pace of content development — ensuring that every aspect of working with the SunVizion platform is covered, from initial setup to daily operations, advanced configuration, and long-term evolution.
Because in OSS, staying ahead means never standing still.
A Huge Thank You to Everyone Who Made This Possible
To everyone who has helped shape the SunVizion Center of Excellence — our subject matter experts, trainers, content creators and editors who turn knowledge into practical learning experiences.
But above all, thank you to the users of the platform — our clients and partners. Your questions, feedback, and day-to-day work have transformed the CoE into more than just a training library. It’s a living, evolving space that grows with you.
This platform exists because of you — and for you. We’re grateful to have you on this journey.
